How do I unconvert a booking

Modified on Mon, 20 Apr at 2:59 PM

There may be occasions when you need to unconvert a booking back to an enquiry – for example, if you want to add more venues to the original enquiry.

Important: You can only unconvert provisional bookings. Confirmed bookings cannot be unconverted.

How to unconvert a provisional booking?

Locate and open the booking you want to unconvert.
Go to the Agent tab
Click “Unconvert Booking”
Booking becomes an enquiry again
The booking will be moved back to an enquiry, allowing you to:
- Add more venues
- Make any other necessary changes before reconverting to a booking