User Response Time Report

The User Response Time Report provides a detailed overview of the time taken to respond to client enquiries. Specifically, it measures the duration between the creation of an enquiry and the sending of the proposal document to the client. This is a valuable tool for tracking performance, optimising response processes, and identifying trends across clients, consultants, and contacts.

You can group report data by client, consultant or enquiry contact.

The report can be filtered based on enquiry date or arrival date.

You may run the report for a specific client, contact or a parent company.

How It Works

• The response time is calculated from the enquiry creation time to the time the proposal document is sent.
• Although the calculation is made on a 24-hour basis, only working hours are considered:
  • Monday to Friday
  • 8:00 AM to 6:00 PM
  • Each working day accounts for up to 10 hours of response time.

Example Calculation

If an enquiry is created on Monday at 3:00 PM and the proposal document is sent on Thursday at 9:00 AM, the response time is calculated as follows:

Each row in the report includes the following details:

• Booking Reference Number
• Booking Status
• Client Name
• Enquiry Contact
• Event Name
• Arrival Date
• Consultant (Who Created the Enquiry)
• Enquiry Creation Date and Time
• Proposal Document Sent Date and Time

When multiple enquiries are created for the same client, the report also shows:

• Average Response Time
• Shortest Response Time
• Longest Response Time

These metrics help identify patterns in responsiveness and support performance tracking at a glance.