There were some recent improvements made to the GRATIS system, designed to help prevent documents from being sent to venue users who are no longer active.
Now, if GRATIS detects an email address that is no longer valid, users will receive a validation message when attempting to confirm or cancel a booking. This message will indicate which venue the inactive email address is associated with, and the user will not be able to proceed with the action until the issue is resolved.
To complete the booking confirmation or cancellation, the user must locate the venue, check if the "Res Email" or "Accounts Email" fields are blank, and then select a valid option from the list.
This update will help improve the accuracy and efficiency of your booking process.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article