Clearing your web browser cache – Google Chrome

From time to time, your web browser cache can cause problems when using GRATIS. For example, a colleague may have updated a client’s contact number, but you still see the old number. Clearing your browser cache usually resolves this type of issue.

TABLE OF CONTENTS

• How to clear your cache in Google Chrome
• What happens after you clear cache and cookies
• What are cache and cookies?

How to clear your cache in Google Chrome

• Open Chrome on your computer.
• In the top-right corner, click the three vertical dots (More).
• Hover over More tools, then click Clear browsing data….

• At the top, choose a Time range.
  • To delete everything, select All time.
• Make sure the following options are ticked:
  • Cookies and other site data
  • Cached images and files
• Click Clear data.

Once this is done, close and reopen Chrome, then log back into GRATIS and try again.

What happens after you clear cache and cookies

After you clear your cache and cookies:

• Some site settings will be reset – for example, you may need to sign in again to websites.
• If you have Chrome sync turned on, you’ll stay signed in to the Google account you sync with, so your data can be cleared across all synced devices.
• Some sites may load more slowly at first because images and other content need to download again.

What are cache and cookies?

• Cookies are small files created by websites you visit. They store information (like login details or site preferences) to make your browsing experience easier.
• The cache stores parts of web pages, such as images, so that they can load faster the next time you visit.